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How long does installation take?
(Maximum 2 hours for residential lock, 1 hour for cabinet lock and hotel lock)
How do I know if my door is compatible with the locks?
(Depend upon door thickness)
What are the installation charges for my smart door locks?
(1000 for residential lock, 750 for cabinet lock, hotel lock charges is 750 but price may vary as per quantity)
How much is the warranty for Rioo smart locks?
(1 year)
What is the shipping cost? (if applicable to international orders)
(depend upon location and quantity)
How to return or exchange a product?
(contact your dealor or dial our tollfree number 1800 123 3320)



About smart locks
How do I set up or change the password of my electronic locks?
(Every lock has different process to setup and change password)
Are there specific length requirements for setting a password?
(4 to 12 digits for residential lock & 1 to 8 digits for cabinet locks)
What should I do if I lose one of the smart locks or keys?
(Customer can order new cylinder with keys)
How do I register a key card?
(Every lock has different process to setup and change password)
How many cards can be registered in a smart lock with RFID access?
(Every locks have different capacity to registered RFID cards)
How many fingerprints can be registered on a biometric smart lock?
(Every locks have different capacity to registered fingerprint)
If the batteries go flat, can I still open the door?
(You can open with mechanical keys or you can use emergency power supply option)
How do I know when to replace the batteries?
(Lock will give you low battery alarm)
How do I replace the batteries?
(Open the battery cover on the back side of the lock where you can find batteries)
Can I adjust the sound volume of my smart locks?
(Yes)
Under what circumstances will the alarm in my smart lock be triggered?
  • Entering wrong password too many times
  • If someone trying to hack
  • If someone trying to enters in a room forcefully
  • Deadbolt jammed
How do I turn off the alarm in my smart lock?
(By entering your password or by holding the registration button)
What is the manual locking mode?
(when manual mode is activated, door will not lock automatically)
What is a scramble code?
(Lock can be open whether password entered before or after)
Which Rioo smart locks are opened by fingerprints?
(RESIDENTIAL - (RDPPL-1111, RDML-1001, RDML-1011, RDML-1013, RDRL-1003 NEW, RDGL 1004 NEW, RDML-6001, RDML-6001-BL, RDML-6002, RDML-6002-BL, RDML-6003-BL, RDRL-6005, RDRL-6005-BL, RDRL-6006, RDRL-6006-BL, RDML-6007-BL
CABINET – RDCL-1021, RDCL-1031, RDCL-1032, RDCL-1033, RDCL-1034, RDCL-1035, RDCL-1041, RDCL-1042, RDCL-1043)
(Hotel locks does not have fingerprint feature)
Which Rioo smart locks are opened by smart cards or contact keys?
(All residential locks)
(All hotel locks)
(Cabinet locks – RDCL-1026, RDCL-1027, RDCL-1028, RDCL-1030, RDCL-1038)
Which Rioo smart locks are equipped with a manual locking option?
(RDPPL-1111, RDML-1001, RDML-1002, RDML-1011, RDML-1013, RDGL 1004, RDML-6001, RDML-6001-BL, RDML-6002, RDML-6002-BL, RDML-6003-BL, RDRL-6004, RDRL-6004-BL, RDRL-6005, RDRL-6005-BL, RDRL-6006, RDRL-6006-BL, RDML-6007-BL)
Does Rioo have smart locks without handles?
(YES, models are RDRL-1003 NEW, RDGL-1004, RDGL-1004 NEW, RDRL-6004, RDRL-6004-BL, RDRL-6005, RDRL-6005-BL, RDRL-6006, RDRL-6006-BL, RDML-6007-BL)
Which finger should I register for my fingerprint smart lock?
(Any finger you can register)
Can I use a remote controller to operate my smart lock?
(Yes, but selected models only RDPPL-1111, RDML-1001, RDML-1011, RDML-1013)
How do I register a remote controller in my lock?
(Every lock has different process to register remote controller)
How do I deactivate my remote controller?
(Every lock has different process to deactivate remote controller)
How customer can reach or contact Rioo?
(Dial Rioo tollfree number 1800 123 3320)
Does Rioo smart lock has OTP feature?
(Yes, but only in RDPPL-1111 and RDML-1001)
Does Rioo has fire sensing feature?
(Yes, When the lock fire detection sensor detects heat (60℃±10℃), the door will be automatically opened) only in residential main door lock
Can we integrate Rioo smart lock with video door phone?
(Yes, supportive models are RDPPL-1111, RDML-1001, RDML-1011, RDML-1013)
Can we integrate Rioo smart lock with home automation?
(Yes, supportive models are RDPPL-1111, RDML-1001, RDML-1011, RDML-1013)
Next Product Range
Hotel Locks
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RIOO DIGITAL (INDIA) PVT LTD
C8/9/10, Hind Saurashtra Industrial Estate, Andheri - Kurla Rd, near Mittal Industrial Estate, Marol Naka, Andheri East, Mumbai, Maharashtra 400059

Address

18001233320 / +91 7710070914

Phone

Customer Support